Privacy Policy

Introduction

ANEKO AI ("we," "our," or "us") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our healthcare operations orchestration platform and related services (collectively, the "Services").

As a healthcare technology provider, we understand the sensitive nature of healthcare data and are committed to maintaining the highest standards of privacy and security in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, job title, and organization details when you create an account or request a demo.
• Contact Information: Information you provide when contacting us through our website, including inquiry details and communication preferences.
• Business Information: Information about your healthcare organization, including facility type, size, and operational needs.

Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent on the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

Protected Health Information (PHI)

When providing our Services to healthcare organizations, we may process Protected Health Information (PHI) on behalf of our customers as a Business Associate under HIPAA. The collection, use, and disclosure of PHI is governed by our Business Associate Agreement with each customer and applicable healthcare privacy laws.

How We Use Your Information

• Provide and Improve Services: To deliver, maintain, and enhance our healthcare orchestration platform and related services.
• Communications: To respond to your inquiries, send service-related notices, and provide customer support.
• Analytics: To understand usage patterns, improve user experience, and develop new features.
• Security: To detect, prevent, and respond to security incidents, fraud, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Security

We implement robust security measures designed to protect your information, including:

• HIPAA-compliant infrastructure and security controls
• End-to-end encryption for data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Comprehensive audit logging and monitoring
• Employee security training and background checks

HIPAA Compliance

ANEKO AI is designed to support HIPAA compliance for healthcare organizations. We:

• Enter into Business Associate Agreements (BAAs) with covered entities
• Implement administrative, physical, and technical safeguards as required by HIPAA
• Maintain documentation of our privacy and security practices
• Provide breach notification as required by law
• Train our workforce on HIPAA requirements and our privacy practices

Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For PHI processed on behalf of our healthcare customers, retention periods are determined by our agreements with those customers and applicable legal requirements.

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our Services, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
• With Your Consent: When you have given us explicit permission to share your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us at salesinfo@aneko.ai.

Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

International Data Transfers

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. We implement appropriate safeguards for international data transfers in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: